Skip to main content

Sign in

Enter your email and password below to access your account.

Not yet registered?

If your yoga retreat goes belly up (not to be confused with downward dog), or your new bathroom is fitted so wonky that you’re left feeling seasick, you might just be able to invoke your credit card’s super powers to straighten things out for you.

Voluntary purchase protection schemes vary from card to card but under UK law, all credit cards come under Section 75 of the Consumer Credit Act. This provides legal protection that means you should never be paying off debt for products or services that didn’t appear or weren’t as advertised.

If you’re on the lookout for a new card and want to know what consumer protection your new card may have built in, here are some things to look out for.

Compare credit cards

Card protection schemes

Card protection schemes generally fall under three categories:

  • Enshrined in law
  • Signed up to by providers
  • Specific features for additional fees

When you take out a credit card you universally have access to the Section 75 cover provided by the Consumer Credit Act, providing your purchase fulfils certain criteria.

However, you might also find you have access to the Chargeback scheme if your provider is signed up to it under Card Scheme Rules. As a bonus, some select cards also offer features such as extended warranties, price protection or purchase protection.

Card protection schemes image

The legalities of credit card purchase protection

UK legislation makes credit card providers equally liable for goods as part of the purchase contract, providing the transaction falls within certain boundaries. If you buy something that doesn’t arrive, doesn’t look the same when it arrives or is just plain faulty, providing the item cost between £100 and £30,000 you can invoke Section 75.

So, if the company you’ve bought from is unresponsive or unwilling to resolve the issue, you can approach your credit card provider and ask them to refund the money back to your account or, if suitable, cover the cost of a repair.

Exceptions to protection

While it’s important that any single item must be over £100 it doesn’t actually matter if you haven’t paid for the item in full on your card. In fact, you could pay just a few pounds deposit of a thousand-pound holiday and still be entitled to the same cover. However, there are some exceptions.

Firstly, the protection covers the person who has the contract with the credit card provider i.e. you the card holder. If you have an additional cardholder, and you try to claim for a purchase they have made, you might not be successful in your claim.

Secondly, if the transaction is conducted through a third party e.g. if you bought a flight from a travel agent or funded a Paypal account purchase with your credit card, the contract is deemed to be interrupted.

So, when it comes to what you use to pay for things and where, a little knowledge goes a long way. Oh, and if something goes wrong with a purchase on a card you’ve since paid off and closed, you’re still covered.

Voluntary-provider credit card protection

Chargeback is something both debit and credit card providers can sign up to and the good news is, it can be used on goods that cost under £100. If a purchase never materialises or is not up to scratch, your card provider can reverse the transaction to move the money back onto your card.

This isn’t always an easy process though and it can take a bit of time to get your money back. That said, it’s always worth a go if you’re getting nowhere with the retailer or service provider.

Product-specific protection schemes image

Product-specific purchase protection

If you’re a credit card holder, ID fraud protection is included as part of the deal but some providers offer additional consumer protection too. Purchase protection and price protection may be included as part of a monthly or annual fee with your credit card or offered as a ‘credit card reward’ to make a product more attractive.

Price protection vs purchase protection

Price protection typically covers you if an item you buy lowers in price within a certain amount of days from purchase. In this event, you can ask for the money to be refunded back to your account. Purchase protection covers theft and accidental damage, again this can be capped within a particular time period. Some credit cards also extend the warranty of goods purchased on cards, which could be handy if your purchase breaks just as the manufacturer’s warranty has run out.

If you’re on the lookout for a credit card and would like to shield yourself while shopping, why not take a look at our moneymatcher to find a card for you?

For more information, see our guides to which credit card is best for me and getting your first credit card with confidence.